Food Allergies
Q: Do your teas contain any allergens? A: We take great care in crafting our organic herbal teas and want to make sure that they are safe and enjoyable for everyone. Our teas are free from common allergens like gluten, soy, and nuts. However, some herbs may cause allergic reactions in rare cases, so if you have specific allergies, we recommend consulting with your healthcare provider before trying our teas.
Return Policy
Q: What is your return policy? A: We want you to be completely satisfied with your purchase from Ostarah Spiritual. If for any reason you are not satisfied with your order, let us know and we'll do our best to make it right. We accept returns of unopened products within 30 days of purchase and will issue a refund or store credit once we receive the returned item. Please note that we do not offer returns or refunds on opened products unless they are damaged or defective. We also do not accept returns of food items, such as our teas. If you have any questions about our return policy or need help with a return, please don't hesitate to contact us.
Payment Options
Q: What payment options do you accept? A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. If you have any questions about payment options or need help placing an order, just reach out to us and we'll be happy to assist you. Please note that we do not offer PayPal checkout at this time.
Q: How long will it take for my order to arrive? A: We process and ship orders within 1-2 business days of receiving them. Shipping times vary depending on your location and the shipping method you choose at checkout. Standard shipping typically takes 3-5 business days within the United States, while expedited shipping options are also available for an additional fee. If you have any questions about shipping or need assistance with tracking your order, please let us know. For more information please check out our Shipping Policy.
Q: How do you protect my personal information? A: At Ostarah Spiritual, we take your privacy and security seriously. We use industry-standard encryption to protect your personal information, and we do not share your information with third parties unless required to do so by law. For more information on how we collect, use, and protect your data, please see our Privacy Policy.
Frequently Asked Questions
At Ostarah Spiritual, we understand that you may have questions about our products, shipping, and policies. That's why we've compiled a comprehensive list of frequently asked questions to help you find the information you need. Whether you're curious about our organic herbal teas, crystals, spiritual items, or simply want to know more about our shipping and return policies, we've got you covered. And if you can't find the answer you're looking for, don't hesitate to reach out to us. We're always here to help.